Support

Support is included with your active WAsP software license

Software support for WAsP 12, WAsP Engineering 4 and Windfarm Assessment Tool 4 is included with your active WAsP Bundle license.

Software support for PyWAsP is included with your active PyWAsP license.

Please check ...

... before contacting us via the below WAsP Contact Form.

Please note that we do not support WAsP 11 or any other old software versions anymore. Therefore, an upgrade to the WAsP Bundle license (including WAsP 12, WAsP Engineering 4 and Winfarm Assessment Tool 4) is necessary in order to have support included with your license.

The support issues involve work directly related to operating WAsP 12, WAsP Engineering 4, Windfarmn Assessment Tool 4 and PyWAsP such as:

  • Problems with software installation
  • Problems with setting up the workspace
  • Problems with import of maps and other data
  • Program bugs

Project-related issues, i.e. problems related to special conditions regarding terrain, wind climate etc., specific for the project in question, will not fall under the WAsP support service.

If you require consultancy services, please contact us for an offer.

We also recommend our courses.

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