Software support

Support is given on the condition that you have a support subscription. If you have any problems using the WAsP software, please send an e-mail to waspsupport@risoe.dtu.dk. However, please note, that technical support for WAsP 4, 5, 6, 7 and 8 has ceased by now.

Before you contact us

• Check that you have the latest version of WAsP and that your problem has not been dealt with already.
• Check the electronic help file to see if your problem has already been addressed here.
• Check the list of known issues and the FAQ.

Reporting problems

When you report a problem to waspsupport@risoe.dtu.dk, please include:

• Your name and WAsP license number (see your WAsP licence certificate)
• Full WAsP version number (in WAsP see "Help | WAsP on this computer")
• PC operating system (2000/XP/Vista/7)
• Internet Explorer version number
• A detailed description of the problem and how to reproduce it.
• Error message: When WAsP shows you an error message, you can request details. When the details are showing, you can press the 'Copy' button to put a complete exception report onto the Windows system clipboard. Paste this into the e-mail you send.
• If the software is having problems with a particular file, then please send it (zipped) along with the description.